Poker Host

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Operates computerized and/or manual poker seating reservation system
Accepts new applications into the players card program
Assists in coordinating general requests from guests and players within the poker room with various departments, including basic host functions
Assists in coordinating poker tournaments and other special events within the poker room
Maintains familiarity with company activities and events and responds to customer inquiries
Responsible for maintaining an impressed bank and ensuring the impressed bank is balanced at all times
Shuttling from the Poker Room to the Casino Cage as necessary to ensure there are sufficient cheques in their impressed bank to meet customer demand for gaming cheques in the Poker Room
Providing superior customer service in accordance with Red Carpet Service Standards
Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits
May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services
To be successful in this position it will require the following skill set:
Previous experience in casino or hospitality industry preferred.
Proficiency in general poker and table games knowledge and rules and regulations preferred, as offered for play in the casino
Must have the ability to read, write and speak fluent English.
Must have the ability to respond to common inquiries or complaints from guests and regulatory
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.
Must have the ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Must have the ability to solve practical problems and deal with a variety of situations
Basic computer knowledge
MS Office
Meet any credentialing requirements of the Pennsylvania Gaming Control Board.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Standing/Walking 85% of the time
Bending and lifting 15% of the time
Lifting/moving maximum of 25 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
High Noise Level
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID: 2014-21233
Casino Property: Hollywood Casino at Penn National Race Course
Location: US - PA - Grantville
Posted Date: 8/7/2014
Position Type: Regular Part-Time
Category: Table Games

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